Waitstaff rolled their eyes when we placed our order and were very condescending toward us for my wife and I not having a large meal. We met our party and we both ordered salads as we were not hungry for a large dinner at 5pm (only time we could get into restaurant which was OK). We had a party of six and my wife and I had a very late lunch that day. All servers we had were rude, condescending and had an attitude that we were bothering them. Sat in bar area for evening drinks each night and every night had to ask at least 4 times for a glass of water! Lastly, the Bourbon and Steak restaurant has amazing views and fantastic food however the service was HORRIBLE. Provided feedback to front desk and was told ”nothing they could do as the hotel was busy and there was nothing they could do even for Titanium members” ”also you are in Nashville where all rooms have wear and tear as this is a party city”! Could not believe it a JW Marriott property telling customers that customers should expect damaged rooms in Nashville since Nashville is a party city! Can't believe a JW Marriott likes that reputation.

This had to be one of the worst rooms in the hotel. Room for a JW Marriott was horrible!! Furniture was damaged, carpeting was dirty and sticky and walls dirty. Would not recommend for others to stay especially over a weekend. At the JW Marriott your status did not matter, service was disorganized, overwhelmed and could not figure out how to serve their high level members. At other Marriott, especially JW Marriott properties staff goes above and beyond to make sure Titanium members are receiving a very high level of service. Seemed hotel was very disorganized and overwhelmed. Overall check-in and check-out procedures disorganized and was informed different information from different people at front desk. Was informed I could try and find a place in extremely busy and noisy hotel to take video meetings. At check-in informed no request was noted. Called and spoke to front desk the day before to request early check-in due to business meetings.

Downtown Nashville Nashville |1.17km from city center Very surprised at level of service even for a Titanium member.

Hotel indigo downtown nashville